Returns & Exchanges
Our returns policy is in addition to your rights under the Australian Consumer Law.
We understand that shopping online can be tricky, particularly when colour and design are so important. Exchanges and returns on any FULL priced item purchased online with us must be within 14 days of dispatched date. DISCOUNTED items are eligible for EXCHANGE ONLY within 14 days of purchase. Requested exchange items are subject to availability. All returns must be unused and unwashed, in original packaging and/or with tags attached and accompanied by a copy of your original invoice.
Our $15 excluding GST flat rate postage & handling charge is payable on all exchanges. Original postage and handling costs are non-refundable and the costs associated with making a return are the customer’s responsibility unless the return is a result of a fault on our part.
1. Visit the Contact Us page and submit an enquiry regarding 'Returns' with your order number and details of what you would like to return or exchange. Once we have received your enquiry you will be issued with a returns authorisation number.
2. Complete the 'Returns Authorisation' form enclosed with your order and pack with the products and invoice securely for return.
3. For your security we recommend that you use an insured or tracked parcel service for your return as we cannot accept responsibility for products that we do not ship. Please retain a copy of this information.
4. Mail the return to:
5. We will send confirmation via email once your return or exchange is received and processed. Refunds will be issued via the same form of payment originally used for the purchase.
© Kas Australia Pty Ltd (ACN 001 631 545) 2012