CHRISTMAS LAST ORDER DEADLINES
🎄No one wants an empty stocking at Christmas...
Make sure your KAS products arrive in time for the big day and check your delivery cut off date below.
Regional delivery areas
Friday 14th Dec (Midday)
NSW, VIC, TAS,& ACT, WA
Mon 17th Dec (10am)
Mon 17th Dec (10am)
Thurs 13th Dec (Midday)
MISSED DEADLINE CUT OFF?
Don't worry the good news ... KAS Gift Cards make the perfect gift!. You can buy a Gift Card online and have it delivered to yourself or the lucky recipient. eGift Cards are sent via email, and will need to printed out to be used in-store. Gift Cards can also be used to make purchases online.
Alternatively, if you live near our Alexandria store you can secure your purchase by coming into our store at 78 O'Riordan St, Alexandria NSW 2015
COST OF DELIVERY
We offer FREE shipping when you spend $50 or more within Australia. A flat rate delivery fee of $10 including GST is charged on orders under $50 within Australia. We currently do not ship internationally. For more information on acquiring our products outside of Australia, please see below paragraph entitled "International Customers".
KAS also now are offering (next day) delivery for all major states excluding WA & NT, due to proximity. A $15 charge will be applied if you choose "Next Day" delivery with an order cut off time of 1pm.
Same day delivery option is also available to Sydney customers only for a fee of $20. Cut off order time for this is 11am.
*Please be aware that orders placed during sale periods or product launches are expected to have a delayed processing time*
For any postal tracking inquiries please contact our customer service department on (02) 8035 2248
TRACKING YOUR ORDER
Once your order is packed and leaves our warehouse you will receive an email with a tracking number to track your parcel with our Shippit courier system. If you are not home at the time of delivery you will be left a card and your parcel will be taken to your local Australia Post or Couriers Please depot
YOU CAN CLICK & COLLECT IN STORE FOR YOUR ORDER
If you place an order online and would like to pick it up from our outlet shop, simply select the store when completing the checkout process. No delivery charges will apply.
We are located at 78 O'Riordan St, Alexandria NSW 2015. Please walk to our rear warehouse at the back of building and ask for customer service. You may also call (02) 8035 2248 or (02) 9317 5700 for directions and help.
PROCESSING YOUR ORDER & AVAILABILITY
Orders are processed at our warehouse in Sydney, Monday through Friday (excluding public holidays). We aim for every order to be on its way as quickly as possible - typically, orders are processed on the same or following working day of order placement and receipt of payment, however, during heavy sales periods processing may take up to 3 working days. Processing times are provided as a guide only. They are not guaranteed dispatch times and should not be relied upon as such. If we cannot source any of the items in your order, we will notify you via email or phone to confirm how you would like to proceed. We cannot be held responsible if our products are not available at a given point in time.
SHIPPING YOUR ORDER
We deliver orders via Australia Post eParcel, a service which provides electronic tracking and the security of signature on delivery. We therefore, recommend you provide an address where you will be located during office hours. If your order includes any oversized items, we may elect to send your order via one of our freight services (of which you will be advised). If no one is at the address at the time of delivery, a notification card will be left to let you know at which local Australia Post outlet your parcel is available for collection. All orders require a signature on receipt. Once items have been dispatched, we are unfortunately unable to redirect orders.
Deliveries to major cities include; Sydney, Brisbane, Canberra, Melbourne, Adelaide and Tasmania usually arrives within 1 - 3 working days. Other cities and locations will usually arrive within 2 - 5 working days. More remote interstate locations may experience a longer delivery timeframe. For more information on delivery timeframes please visit the Australia Post website. Delivery times are provided as a guide only and do not take into account possible delay caused by payment authorisation or reliance on external freight services. We cannot be held responsible for any delay in delivery.
Unfortunately we cannot offer gift wrapping or include personal notes in your Online orders.
Products sold online are those which have been created for the Australian market. Due to the variations in standard sizes between countries we are not shipping internationally at this time; however we're happy to assist international customers where possible. For more information please Contact Us.
© Kas Australia Pty Ltd (ACN 001 631 545) 2012
Want to know anything else?
Want to save yourself time? Our KAS customer service team are here to help you out.
Please contact (02) 8035 2248 from the hours of 8am to 4pm (Monday - Friday) or email email@example.com and we will get back to you as quick as possible.