For any postal tracking inquiries please contact our customer service department on (02) 8035 2248
HOLIDAY PERIOD OPENING HOURS
To all KAS Customers, please note that our customer service team will be out of the office from Friday 23rd December 2016 till Monday 2nd January 2017 Unfortunately any customer service email or phone call inquiries will be unattended and unanswered due to the KAS extended holiday break period. We trust that you will understand and will attend to your inquiry as soon as we get back in the office.
COST OF DELIVERY
We offer FREE shipping when you spend $100 or more within Australia. A flat rate delivery fee of $15 excluding GST is charged on orders under $100 within Australia. We currently do not ship internationally. For more information on acquiring our products outside of Australia, please see below paragraph entitled "International Customers".
PROCESSING YOUR ORDER & AVAILABILITY
Orders are processed at our warehouse in Sydney, Monday through Friday (excluding public holidays). We aim for every order to be on its way as quickly as possible - typically, orders are processed on the same or following working day of order placement and receipt of payment, however, during heavy sales periods processing may take up to 3 working days. Processing times are provided as a guide only. They are not guaranteed dispatch times and should not be relied upon as such. If we cannot source any of the items in your order, we will notify you via email or phone to confirm how you would like to proceed. We cannot be held responsible if our products are not available at a given point in time.
SHIPPING YOUR ORDER
We deliver orders via Australia Post eParcel, a service which provides electronic tracking and the security of signature on delivery. We therefore, recommend you provide an address where you will be located during office hours. If your order includes any oversized items, we may elect to send your order via one of our freight services (of which you will be advised). If no one is at the address at the time of delivery, a notification card will be left to let you know at which local Australia Post outlet your parcel is available for collection. All orders require a signature on receipt. Once items have been dispatched, we are unfortunately unable to redirect orders.
Deliveries to major cities include; Sydney, Brisbane, Canberra, Melbourne, Adelaide and Tasmania usually arrives within 1 - 3 working days. Other cities and locations will usually arrive within 2 - 5 working days. More remote interstate locations may experience a longer delivery timeframe. For more information on delivery timeframes please visit the Australia Post website. Delivery times are provided as a guide only and do not take into account possible delay caused by payment authorisation or reliance on external freight services. We cannot be held responsible for any delay in delivery.
Products sold online are those which have been created for the Australian market. Due to the variations in standard sizes between countries we are not shipping internationally at this time; however we're happy to assist international customers where possible. For more information please Contact Us.
© Kas Australia Pty Ltd (ACN 001 631 545) 2012