Returns & Exchanges
HOW TO SEND IN YOUR RETURN/EXCHANGE
Good news - returns from Australia are now FREE! To return an item to KAS please:
You are required to provide an order number before you can print the Australia Post return label. Please use "SW" and then your order number. For example SW1001.
Go to this link and fill in your details to generate a return label: https://returns.auspost.com.au/kas-australia-pty-ltd the return label will be available to download and print on the next screen, and a copy will also be sent to your email address.
Complete the 'Returns Authorisation' form enclosed with your order and pack with the products and invoice securely for return. Pack your item(s) and invoice into a bag or box (ideally the original delivery box).
Attach the return label to the box, and drop off at any Australia Post location. The package should be addressed to:
78 O'Riordan Street
Alexandria, NSW 2015
(02) 9317 5700
The tracking number on your label will allow you to track your package until it arrives to KAS Australia. Returns are generally processed between 7-10 business days from receipt, and you will receive an email confirmation once your return has been processed.
We will send confirmation via email once your return or exchange is received and processed. Refunds will be issued via the same form of payment originally used for the purchase.
Our returns policy is in addition to your rights under the Australian Consumer Law.
Click here for more information.
Items purchased from KAS AUSTRALIA are eligible for a full refund if returned within 30 days of purchase. You will have up to 30 days after items have been purchased to exchange for anything else on the website. KAS refunds DO NOT include freight costs and will only be the cost of the products sold.
All SALE items on the website are not eligible for a refund. However they are eligible for an exchange to another item online.
Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Return items that have been opened and are unaccompanied by the original packaging and receipt of purchase will not be approved.
TRACKING MY RETURN
You can trace your return using the tracking number from your return label on the Australia Post website. Please allow for 5-7 business days for processing from when we receive your return. You will receive an email or a phone call once your return has been processed.
Returns do take us 3-5 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.
BED LINEN PRODUCTS
We will accept back bedding products within 30 days provided that they are unused and unopened.
Shipping charges on expedited orders are not refundable.
If you return more than $5000 in a 12 month period you may be subject to a modified return policy. We will contact you if you are subject to the modified policy.
During the Holiday season (Dec 1st - Dec 25th), we will accept your return after 30 days so long as it is received by January 10th.
If you receive an item that is damaged, please contact customer service ON (02) 8035 2248 immediately, and follow up with an email at firstname.lastname@example.org with an attached photo.
KAS AUSTRALIA only carries merchandise that is authentic, first-run, and purchased directly from its suppliers. Please be aware that even such products are not entirely free of workmanship errors, including occasional missing threads and similar defects. Products subject to distressing as part of the styling are also subject to increased chance of defect and do tend to wear out faster than normal.
For Australian customers, we will reimburse return transport costs on items with major defects, but we will handle shipping reimbursement for minor defects such as missing threads on a case-by-case basis. In general, we will reimburse return shipping charges for minor defects a maximum of five times per year, per customer.
Many products, particularly those with distressed styling, do wear out or develop holes with regular wear-and-tear over time. KAS AUSTRALIA warranties all products to be free of such problems for the first 90 days from the time of purchase, and will replace or refund your purchase in the event such a problem occurs. After 90 days, we will attempt to assist with repairs, including providing replacement hardware such as lost buttons or broken snaps to the extent these items or repair services are available from the designer, but we will not provide a complete replacement or refund for an unrepairable product after 90 days unless the designer is willing to replace or reimburse the product at this time.